Net Revenue Retention Calculator

Ending expansion-adjusted recurring revenue indexed to starting baseline for the cohort window.

Overview

Use when logos look fine but dollar churn hides under expansion—or vice versa. Keep churn MRR inclusive of downgrade dollars per finance policy.

When to use this calculator

Rule of thumb

Treat component parts—churn, downsell, expansion—as seriously as the headline percentage.

Terms used in this calculator

NRR / Net Dollar Retention
Whether recurring revenue grew or shrank on existing customers once you fold expansions, downgrades, and churn dollars together.
GRR / Gross Revenue Retention
Keeps recurring revenue minus churn/downgrades—not counting upsells—so you see core leakage before counting expansion separately.
Churn rate (logo churn)
What share of the starting cohort you lost inside the timeframe you framed.

Calculator

Net revenue retention 107.00%

Results are simplified estimates for educational purposes only and should not be treated as financial, accounting, legal, or tax advice. See our disclaimer for details.

Formula

((starting MRR + expansion MRR − churn MRR) ÷ starting MRR) × 100.

Example calculation

Using the default example values from the JSON seed for this tool:

Starting MRR (period)
200000
Churn + contraction MRR lost
18000
Expansion + upsell MRR gained
32000

Result: 107.00% (Net revenue retention)

How to interpret this result

Net revenue retention shows if your existing base grows from expansions net of churn and contraction.

Above 100% means expansion outpaced losses—common in strong land-and-expand motions.

Keep starting MRR, churn, and expansion in the same fiscal period.

Common mistakes

  • Double-counting expansion that should sit in a different bucket.
  • Mismatching fiscal periods between starting MRR and movements.
  • Using logo counts instead of revenue for B2B expansion math.

What to do next

GRR and expansion calculators separate upsell strength from churn hiding underneath.

How to improve this result

  • Quantify churn-dollar reasons (downgrade vs cancel) before chasing expansion.
  • Attach expansion plays to real usage milestones—not calendar reminders alone.
  • Keep finance, success, and sales on one definition of “starting MRR.”

Recommended tools

FAQ

New logos included?
No—NRR is base expansion economics; bookings from new logos belong elsewhere.
What hides inside churn MRR?
Cancellations, downgrades per your chart of accounts—not logo counts.
>100 good?
Often positive for SaaS—but verify gross retention so churn is not masked.
FX noise?
Multi-currency ARR converts can shift NRR without product change—annotate.
Compare to GRR?
GRR strips expansions deliberately—pair both monthly.

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